Refund policy

We want you to be completely satisfied with your byLUDO eco-tech purchase. If for any reason you are not happy with your jewelry, we accept returns and exchanges within 14 days of delivery. To initiate a return or exchange, please contact us with your order number and reason for return. We will provide further instructions on how to proceed. Please note that the customer is responsible for return shipping costs unless the item received was damaged or defective.